....THE Librarian, Anything & Everything 
No Comments 953 views Compliments for ASK!
ASK! about Everything and Anything
It isn’t everyday that we receive compliments in our inbox. So, we were surprised when Mr Richard Borsuk, a user of our ASK! service dropped us this note of thanks.
“Dear NLB Helpdesk:
I can’t find the original email that might show who at NLB gave excellent help, but I can sum up the background quickly:
I wrote to NLB in early October asking if it had LIFE magazine issues going back to 1951, as I was trying to find a particular article in Dec. 1951. I’m attaching here an NLB email I can put my hand on, which acknowledges my request. Within a day or two, I received a 2nd email — that the one I can’t locate — saying that NLB doesn’t have LIFE issues that far back, but the staffer very helpfully suggested I try contacting a library in Atlanta, Georgia, and provided a link.
I contacted the Atlanta library, and today received a scan of the LIFE article I was looking for. I’m very pleased and impressed with the service from NLB and the Atlanta-Fulton Public Library System.
I’d be grateful if the person who wrote me suggesting to try Atlanta could see this email.
Thank you!
Sincerely,
Richard Borsuk”
The Public Librarian who handled Mr Borsuk’s query was Mr Chong Thong Yang. Out of curiosity, we asked him how he approached the question.
Read on to find out how Thong Yong solved the query!